• CARE
    • Wolken Care

      Customer Service Management
    • Docs [CARE]
      • Wolken Care

        Customer Service Management
      • Create Ticket
        • Create Ticket

          Getting Started with Tickets
        • Case Summary

          View Complete Case Summary
      • KB Articles
        • Knowledge Base

          Resolving Queries
      • Account AND User
        • Account and User

          Adding Account and Users
      • Channel configuration
        • Channel configuration

          Configure Various Social Channels
      • Company Configuration
        • Company Configuration

          Design your Company Page
      • Customer Satisfaction
        • CSAT Configuration

          Interact with Customers
      • Creating Rules
        • Dispatcher Rule and Rules Engine

          Create Pre-defined Set of Rules
      • Email Notification
        • Email Notification

          Set up automated Email Notifications
      • Notification Details
        • Notification Details

          Enhance Branding by creating Application Notifications
      • Product Family Configuration
        • Product Family Configuration

          A Hierarchical classification of your products
      • Response Templates
        • Response Templates

          Create Resusable templates for quick and consistent replies
      • SLA Configuration
        • SLA Configuration

          Find out how you can ensure impeccable user experience
      • Team and Team Configuration
        • Team and Team Configuration

          Manage Teams and perform Team Mappings based on rules